Cancellations and Returns

Withdrawal

The customer has the right to withdraw without reason within 14 calendar days from ordering and in accordance with law 2251/1994. In case of withdrawal, the customer must inform the company by sending an email to info@cretaolive.gr . The product items ordered must be returned in the condition and packaging as received by the customer. The return costs shall be borne by the customer exclusively.

Returning a product/s

CretaOlive.gr takes all necessary measures for the product items to be carefully and properly packed in order for customers to receive them without damage. Some of our products are fragile and delicate. For this reason CretaOlive.gr, in consultation with the courier services, will send these products with special markings and a more suitable packaging that fully protects the product items from damage during transportation and/or storage. In case of damage however, the following apply:

During receipt of your order from the Courier: In rare cases the product item/s received may be damaged during transportation. If at the time of receipt by the courier you find that there is damage to the packaging or the product then DO NOT proceed with receiving the parcel. In this case, the customer shall only bear the shipping costs. It is important when you receive your order by the courier that you check the products, especially if the packaging shows signs of damage, rupture or perforation. If you receive the products without expressing reservations or doubts during the time of receipt it means you accept unconditionally the product.

After you receive your order from the Courier: At CretaOlive.gr we take all necessary measures for secure transport and storage of the product items/s as mentioned above. If within 20 calendar days of receipt of your order from the courier company you find damage to the product item/s then please send an email to info@cretaolive.gr and report the problem, as well declare which of the following suggested actions you prefer:

A. Return and replace, or
B. Return and issue a discount coupon (of equal value with the returned product) for use on future purchases.

The damaged product must be returned in its original packaging and with all the supporting documents that came with it originally. Any return costs that may occur from the customer to CretaOlive.gr shall be borne by the customer exclusively. CretaOlive.gr will proceed to replace or issue a discount coupon (options Α or Β mentioned above) only after receiving the damaged product. In case a different product is received from the one ordered, then only option A (return and replace) is applied.

Compliance, or not, with the above deadlines of 14 and 20 days is certified by the date your notification email is delivered from CretaOlive.gr.

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